Please be aware that there's activity on the Access Remote network. Service in part of our network might be disrupted, please see below for details.

Access Remote Service Status

More Stats

Scheduled Outages

[PEW-2024-06] - This planned outage will bring down the following services:
- Access Remote Website
- ARChat
- System Status
- API scripting
- Casino
- Appeals

Reason for this scheduled works: Currently, our Active Directory service is not operating as expecting. We are rolling back the Active Directory configuration, however in order to do so, we need to bring our core server offline.

Anticipated downtime: 2 hours
Start date: 23/07/2024 27/07/2024
Start time: 18:00 BST (GMT +01:00)
Published by: System

Known Outage Updates

No known outages to display

Recent Reason For Outages

[PEW-2024-04] - Approximately 12:30pm 06/07/2024 our database server will go down for scheduled maintenance.
This affects the following:
- Plex
- Appeals
- Status Page

All other services will remain unaffected.

Thank you for your patience during this time.
Expected downtime: 1 hour
Published by: Reece

[PEW-2024-05] - On 07/07/2024 the chat system will go down for maintenance. During this time, the chat will be partially unavailable. All other systems are not expected to be affected.

Thanks for you patience during this time.
Published by: Reece

[PEW-2024-06] - This planned outage will bring down the following services:
- Access Remote Website
- ARChat
- System Status
- API scripting
- Casino
- Appeals

Reason for this scheduled works: Currently, our Active Directory service is not operating as expecting. We are rolling back the Active Directory configuration, however in order to do so, we need to bring our core server offline.

Anticipated downtime: 2 hours
Start date: 23/07/2024 27/07/2024
Start time: 18:00 BST (GMT +01:00)
Published by: System

Legacy

Key

PEW - Planned Engineering Works
NO - Network Outage
AO - Application Outage
RFO - Reason For Outage
Outages are displayed with type followed by year and incident number. Example:
['type of outage'-'year'-'incident number']

Archive RFO Details

[PEW-2024-01] - Planned Engineering Works are due to take place on 11/02/2024 at 12:00PM (GMT).
Justification: Currently, the wiring of network equipment is a cause for concern, this is being corrected.
Impact: Any sites relying on database servers will display an error during the downtime window.
Duration: Up to 1 hour.
Published by: Reece

[RFO-2024-01] - On 14/02/2024 at 6pm, an alert was received to inform us the system up time was reset.
The system up time was reset as the system had installed an update which required a reboot, we had no notice of this.
We have taken additional measures to prevent a repeat of this by adding policies to inform us of scheduled reboots. Apologies for any inconvenience this may have caused.
Published by: Reece

[PEW-2024-02] - A power outage is expected to take place on 16/02/2024 any time between 8:00AM - 12:00PM (GMT) due to electricity supply upgrades.
Justification: This is external to Access Remote and can't be avoided.
Impact: All sites and databases may go offline during this time if our backup power is depleted.
Dutation: Up to 1 hour
Published by: Reece

[PEW-2024-03] - Updates took place on 06/04/2024, however there was no service disruption.
Published by: System

[AO-2024-01] - Currently, some legacy systems are offline for Java applications. We're working to restore service.
Update 17/03/2024 - Casino application - Restored
Published by: Reece

[PEW-2024-04] - Approximately 12:30pm 06/07/2024 our database server will go down for scheduled maintenance.
This affects the following:
- Plex
- Appeals
- Status Page

All other services will remain unaffected.

Thank you for your patience during this time.
Expected downtime: 1 hour
Published by: Reece

[PEW-2024-05] - On 07/07/2024 the chat system will go down for maintenance. During this time, the chat will be partially unavailable. All other systems are not expected to be affected.

Thanks for you patience during this time.
Published by: Reece