Access Remote Service Status

Scheduled Outages

There is no scheduled maintenance at this time.

Known Outage Updates

[AO-2024-01] - Currently, some legacy systems are offline for Java applications. We're working to restore service.
Update 17/03/2024 - Casino application - Partially restored

Reason For Outages

[PEW-2024-03] Updates took place on 06/04/2024, however there was no service disruption.
[PEW-2024-02] - A power outage is expected to take place on 16/02/2024 any time between 8:00AM - 12:00PM (GMT) due to electricity supply upgrades.
Justification: This is external to Access Remote and can't be avoided.
Impact: All sites and databases may go offline during this time if our backup power is depleted.
Dutation: Up to 1 hour. - Completed
[RFO-2024-01] - On 14/02/2024 at 6pm, an alert was received to inform us the system uptime was reset.
The system uptime was reset as the system had installed an update which required a reboot, we had no notice of this.
We have taken additional measures to prevent a repeat of this by adding policies to inform us of scheduled reboots. Apologies for any inconvenicence this may have caused.
[PEW-2024-01] - Planned Engineering Works are due to take place on 11/02/2024 at 12:00PM (GMT).
Justification: Currently, the wiring of network equipment is a cause for concern, this is being corrected.
Impact: Any sites relying on database servers will display an error during the downtime window.
Duration: Up to 1 hour. (completed)

Legacy

Key

PEW - Planned Engineering Works
NO - Network Outage
AO - Application Outage
RFO - Reason For Outage
Outages are displayed with type followed by year and incident number. Example:
['type of outage'-'year'-'incident number']